Returns And Exchanges – HARVEY FASHION ACCESSORIES LTD
1. General Return & Exchange Policy
HARVEY FASHION ACCESSORIES LTD is a legally registered UK fashion retail enterprise, operating in strict compliance with the UK Consumer Rights Act 2015 and international cross-border e-commerce regulations. We uphold customer-oriented service principles and provide a 7-day hassle-free return and exchange service for all women’s fashion apparel purchased through our official website harveyaccess.net.
This policy applies to all product categories sold on our platform, including coats, dresses, jeans, pants, shirts, short skirts, swimsuits, blouses, casual tops, suit jackets, vests and all other women’s clothing series. We ensure every global customer can enjoy standardized, transparent and fair after-sales protection during shopping.
2. Eligibility for Returns & Exchanges
To qualify for our return and exchange service, all products must meet the following complete conditions to ensure compliant secondary sales and protect the legitimate rights and interests of all customers:
Valid Time Limit: All return or exchange applications must be formally submitted within 7 calendar days from the date the customer receives the parcel. Any application exceeding the valid time limit will not be accepted without official after-sales approval.
Complete Product Condition: All returned clothing items must be unworn, unwashed, undamaged, stain-free and in brand-new original condition. Products must retain complete original packaging, brand tags, labels, dust bags and matching accessories. Simple indoor trial fitting is permitted, but any outdoor wearing, dirt, odor, scratches, deformation or washing traces will result in disqualification for returns and exchanges.
No Artificial Damage: Products with artificial damage, private cutting, modification, improper washing damage, fading caused by non-standard cleaning, and man-made defects are not eligible for after-sales processing.
3. Valid Reasons for Returns & Exchanges
We accept return and exchange applications for all legitimate and reasonable reasons within the valid service period, including but not limited to the following scenarios:
Manufacturing quality defects, including stitching errors, fabric damage, abnormal fading, missing accessories and process flaws
Warehouse delivery errors, such as wrong style, wrong size, wrong color, or missing items
Significant inconsistency between the actual product and the website description in terms of fabric, style and design details
Unsuitable size, poor wearing fit and personal style dissatisfaction within the valid 7-day period
Any product faults and quality issues confirmed by inspection
4. Non-Returnable & Non-Exchangeable Situations
The following situations are excluded from return and exchange services, in line with UK retail industry standards and after-sales specifications:
Return or exchange applications submitted after the 7-day valid service period
Products with obvious outdoor wear traces, stains, peculiar smells, scratches and extrusion damage
Loss of original tags, packaging and accessories, affecting secondary sales
Damage caused by personal improper cleaning, wearing, storage and man-made factors
Clearance discounted products, special customized items and limited promotional products marked non-returnable on the product page
Personal subjective problems such as slight color difference caused by display device differences (does not belong to product quality problems)
5. Official Return & Exchange Process
All after-sales applications must follow our standardized official process. Unauthorized private return of goods will not be accepted and processed:
Step 1: Submit After-Sales Application Customers need to send your valid order number, clear product real photos, parcel photos and detailed return/exchange reasons to our official email: payment@harveyaccess.net. Our professional after-sales team will complete review and formal reply within 1–2 working days.
Step 2: Obtain Official Authorization After your application is approved, we will issue a formal return authorization letter, designated return address and detailed shipping precautions via email. Please do not return goods without official written confirmation.
Step 3: Standard Return Shipment Please fully pack the products with original packaging to avoid secondary damage during transportation. Deliver the parcel in accordance with official logistics requirements and keep the shipping receipt and tracking number properly for verification.
Step 4: Inspection & Final Processing After receiving the returned parcel, our professional quality inspection team will strictly check the product condition and packaging integrity. After confirming compliance with return standards, we will complete full refund or product exchange within 3–5 working days.
6. Refund Rules & Fee Liability
Refund Amount: For all eligible returned products, we provide a full refund of the product purchase price without any hidden deductions or handling fees.
Shipping Fee Regulations: If the return is caused by our product quality problems, delivery errors or official mistakes, our company will bear the return shipping cost. If the return is due to personal size mismatch, style preference or other personal reasons, the customer shall be responsible for the return logistics fee.
Refund Method: All refunds will be returned through the original payment channel to ensure fund safety and transaction traceability. The specific arrival time depends on the processing efficiency of the payment platform, generally 3–7 working days.
7. After-Sales Support & Service Guarantee
We provide 24/7 online customer support for all after-sales issues. If you have any questions about return rules, exchange processes, refund progress and product quality problems, please feel free to contact our official email. We adhere to fair, efficient and customer-first service standards to solve all your shopping concerns.
8. Company Official Information
Company Legal Name: HARVEY FASHION ACCESSORIES LTD
Registered Address: 1 LABURNUM GROVE SOUTHPORT ENGLAND PR8 6AU, United Kingdom
